Terms & Conditions

Last updated: 12 July 2026

Translation notice: The German version prevails in case of discrepancies, subject to mandatory consumer law.

1. Provider and scope

Your contract is with Gurbet eSIM, owner Muhammed Akbas, Bremsberg 12, 59229 Ahlen, Germany. These terms apply to digital eSIM products.

2. Product

Digital eSIM profiles/access details are supplied for mobile data in the stated destination. No physical SIM is shipped. Network service is provided through technical eSIM and mobile network partners.

3. Product and network information

The product page governs destination, data allowance, validity, activation and fair-use rules. Speed, 4G/5G availability and coverage depend on device, location, partner network and network load.

4. Contract formation

The product display invites an order. The customer selects a plan, confirms the required notices and completes payment through Stripe. The contract is formed when payment is confirmed and the order is accepted/eSIM is provided.

5. Prices and payment

The displayed final price applies. Where section 19 UStG applies, VAT is not shown separately. Available payment methods are displayed by Stripe.

6. Digital delivery

The eSIM is sent to the supplied email address as a QR code, installation link or manual details. The customer must provide a correct email and check spam folders.

7. Compatibility and customer duties

The customer must check eSIM support, absence of a SIM lock and destination suitability before purchase. Installation normally requires internet access. QR codes must not be shared or reused contrary to technical instructions.

8. Activation, validity and fair use

Validity begins as described on the product page/eSIM profile, often upon first connection to a supported network. Unlimited plans may include fair-use limits or speed reductions.

9. Promotions

Discounts and bonus eSIMs apply only during the published period and under the stated conditions. Vouchers are not redeemable for cash and are not combinable unless stated.

10. Statutory rights for digital products

Consumers retain statutory remedies for failure to supply or non-conformity of digital products, including cure, termination, price reduction and damages where applicable.

11. Withdrawal

Consumers generally have a statutory right of withdrawal; see the withdrawal information. Since 19 June 2026, withdrawal can also be submitted through “Withdraw from contract”. The right expires only under the applicable statutory conditions.

12. Voluntary refunds

Outside statutory claims, refunds are assessed case by case. Statutory withdrawal and conformity rights remain unaffected.

13. Liability

Liability is unlimited for intent, gross negligence, injury to life, body or health and mandatory law. For slight negligence regarding essential duties, liability is limited to foreseeable typical damage.

14. Dispute resolution

We are neither obliged nor willing to participate in consumer arbitration.

15. Law

German law applies, without affecting mandatory protection in the consumer’s country of habitual residence.